• Home Retention Counselor I

    Job Locations US-PA-Harrisburg
    Posted Date 1 week ago(7/9/2018 4:04 PM)
    Loan Servicing
    Regular Full-Time
  • Job Purpose

    The Home Retention Counselor I is responsible for early collection activity on FHA Single Family mortgage loans.


    • Maintain an auto queue of FHA accounts that are 15-44 days delinquent; make outgoing calls and take incoming calls through a designated phone queue – minimum requirement of 175 calls per day.  Also send letters encouraging the borrower to contact PHFA
    • Process incoming payments and advise the accounting area how to post the funds that were received
    • Review financial information to see if a complete package has been received.  If items are missing, send letter to borrower
    • Maintain a neat and organized work area
    • Other duties as assigned by the Manager of Default Servicing


    • High school diploma or GED required. Associates degree or higher preferred.
    • At least one year of experience in the mortgage or collections industry preferred
    • Excellent verbal and written communication skills, including ability to effectively communicate with borrower
    • Ability to perform a high volume of work daily
    • Must have a team mentality
    • Ability to work independently
    • Bilingual is a plus


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