The Home Retention Counselor I is responsible for early collection activity on FHA Single Family mortgage loans.
Maintain an auto queue of FHA accounts that are 15-44 days delinquent; make outgoing calls and take incoming calls through a designated phone queue – minimum requirement of 175 calls per day. Also send letters encouraging the borrower to contact PHFA
Process incoming payments and advise the accounting area how to post the funds that were received
Review financial information to see if a complete package has been received. If items are missing, send letter to borrower
Maintain a neat and organized work area
Other duties as assigned by the Manager of Default Servicing
High school diploma or GED required. Associates degree or higher preferred.
At least one year of experience in the mortgage or collections industry preferred
Excellent verbal and written communication skills, including ability to effectively communicate with borrower