• Special Initiatives Officer I

    Job Locations US-PA-Harrisburg
    Posted Date 3 weeks ago(10/30/2018 9:06 AM)
    Homeownership Programs
    Regular Full-Time
  • Job Purpose

    Provide excellent, compassionate customer service to individuals and households who contact PHFA with home repair and accessibility issues. Originate and close loans or approve grant requests; review construction contracts; assist with dispute resolution; and disburse loan and grant proceeds on behalf of borrowers/grantees using PHFA home repair programs.


    • Help homeowners applying for the Special Initiatives loan or grant programs successfully participate in these programs from pre-application to construction completion.
    • Originate, underwrite, close and provide construction-related support for Special Initiatives loans, such as HEELP, Pennvest, and R&R Loan, and determine eligibility for the R&R Grant program, based on internally developed criteria and applicable state and federal requirements.
    • Accurately and professionally communicate application issues, and credit and grant determinations to applicants. Be able to discuss and resolve issues related to files with supervisor, business partners and advocates for the applicants such as legislators and social services providers.
    • Support local program administrators and lending partners in Special Initiatives programs through clear written and verbal communications about their duties, and by monitoring their performance as our lending and home evaluation partners. Escalate concerns about partner performance to Senior Officer and Manager.
    • Maintain partner relations and approvals data including approving new, maintaining relations with existing, and purging expired partner lists, including those for HEELP approved contractors, and notary and closing agents. Update website and internal information as needed.
    • Ensure timely, accurate payments to contractors and business partners.
    • Keep complete and accurate borrower files, based on program checklists and Agency, state and federal loan requirements. Scan and dispose of information per Agency requirements, demonstrating appropriate concern for customer information privacy.
    •  Analyze and discuss programmatic issues at periodic Special Initiative unit meetings.
    • At direction of senior staff, update program forms, documents, marketing information, website content and related materials.
    • Participate in unit, division and agency meetings.
    • All officers are expected to complete special assignments and handle additional duties that may be assigned by their supervisor, the Special Initiatives Manager, another division manager or the division director.  Monitor and/or report on any special tasks assigned.


    • High School diploma. Bachelor’s degree desirable but not required.
    • Able to perform accurate data entry in “green screen” databases. Proficient with Microsoft Outlook, Word and Excel. Intermediate Excel skills including knowledge of basic calculations, charts, tables and graphics is a plus.
    • Must demonstrate attention to details including mathematical accuracy and ability to meet work timelines.
    • Excellent organizational skills that result in fully-documented borrower files.
    • Must possess above average verbal and written communication skills. And, demonstrate the interpersonal skills to work as part of a team, as well as the initiative to work independently.
    • Previous experience as a residential mortgage or consumer lending processor or underwriter preferred.
    • Excellent attendance history required.
    • Maintaining a daily physical presence at the office is required to collaborate with team members.
    • Able to provide consistent and compassionate customer service to customers and potential customers.


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