• Home Retention Specialist I

    Job Locations US-PA-Harrisburg
    Posted Date 2 weeks ago(2 weeks ago)
    Customer Service/Support
    Regular Full-Time
  • Job Purpose

    The Home Retention Specialist I is responsible for later collection activity on Non-FHA Single Family mortgage loans.  The Home Retention Specialist I communicates with borrowers, housing counselors, and PHFA employees.


    • Maintain an auto queue of Non-FHA accounts that are 46-99+ days delinquent; make outgoing calls and take incoming calls through a designated phone queue.  Also send letters encouraging the borrower to contact PHFA.
    • Process incoming payments and advise the accounting area how to post the funds that were received.
    • Review and enter financial information to see if the borrower qualifies for a loss mitigation option.  Send out appropriate correspondence to the borrowers.
    • Request that the Intention to Foreclose letters are sent on accounts that are 62 days or more delinquent.
    • Complete required documents when a borrower applies for Hemap assistance and correspond with housing counselors as needed.
    • Prepare and send referral packages to our attorney in order to begin the foreclosure process.
    • Maintain a neat and organized work area.
    • Other duties as assigned by the Manager of Default Servicing.


    • Excellent verbal and written communication skills, including ability to effectively communicate with borrower and housing counselors.
    • Must have the ability to be firm yet professional when necessary.
    • Must be able to work under pressure and meet deadlines.
    • Must have a team mentality.
    • Ability to work independently.
    • High school diploma or GED required. Associates degree or higher preferred.
    • Bilingual is a plus. 


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