• Home Retention Counselor I

    Job Locations US-PA-Harrisburg
    Posted Date 3 months ago(10/9/2018 11:03 AM)
    Loan Servicing
    Regular Full-Time
  • Job Purpose

    The Home Retention Counselor II is responsible for early collection activity on Non-FHA Single Family mortgage loans. 


    This position is responsible for being a main point of contact for Non-FHA accounts that are 15-45 days delinquent. Primary duties include customer service and customer contact via outgoing/incoming calls as well as written correspondence.  This position also works with the Accounting Division to ensure proper processing and posting of payments. THe HRC-II will contact any borrowers regarding issues with any payment packages. 


    • High school diploma or GED required. Associates degree or higher preferred.
    • At least one year of experience in the mortgage or collections industry preferred.
    • Excellent verbal and written communication skills, including ability to effectively communicate with borrower.
    • Ability to perform a high volume of work daily.
    • Must have a team mentality.
    • Ability to work independently.
    • Bilingual is a plus.


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